Fairfield Inn & Suites by Marriott Richmond Innsbrook

“Deep greens and blues are the colors I choose” as James Taylor sang. I chose this hotel because of the colors! Lately, hotels are decorating with garish colors from the 80s. I wasn’t trying to attend Mardi Gras but was looking to relax. The beds were just right- not too firm but not too soft. Everything was sparkling clean. The ambience created by the soothing, pleasant decor combined with the excellent staff was gratifying. Outstanding for their helpfulness and service were: Jasmine, Deidre, Carmen, Kevin, and Bonnie- basically every employee with whom we had interactions. Breakfast was served with a smile. Bonnie is outstanding as she cheerily greeted folks and kept steadily replenishing foods which were good quality and nutritious with many choices. The location was quiet and convenient to everywhere we needed to go in the Richmond area. We definitely plan on staying here again.

The property was clean. I was able to check in at 1:00pm instead of 3:00pm. The coffee was good, I didn’t eat the breakfast so I cannot comment on that. The hotel did provide cookies one night that were good. The room had a refrigerator and a microwave which was perfect. This hotel was in a good location as I went to visit family and the hotel was nearby.

The breakfast was good, Bonnie, was very helpful. I was there a week, could have had more variety.

The whole property was very clean and warm and welcoming. The room was great, beds super comfortable. The breakfast was better than most, actually good and warm eggs! Staff was excellent. I brought my dog and we were on the first floor which worked out very well. Excellent property and experience.

Every time I am in Richmond I book a room at this hotel. The staff has been polite and accommodating. The rooms have always been clean and comfortable. The room rates are good for the location. The hotel is close to shopping, attractions and food.